Helpdesk & Warranty Engineer

Helpdesk & Warranty Engineer

Location: Farlough. Hours of Work: 39¾ hours per week. Reporting to: Projects & Aftersales Director.

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Helpdesk & Warranty Engineer to contribute to the Projects & Aftersales Department.

Responsibilities

• Proactive technical assessment of warranty claims and settlement with dealers & customers in a logical and timely manner.
• Processing warranty claims for Terex Washing Systems.
• Collecting all relevant warranty claim data, preparing summary documents and proposing suitable settlements.
• Settling claims in line with warranty policy on a timely basis and ensuring the monthly credit run is made within the allocated timeframe.
• Liaising with engineers, quality, service technicians and other key internal stakeholders.
• Handling queries from dealer network & customers via phone, email, or portals.
• Training internal staff and dealer network on warranty system and processes as required.
• Recovering costs from suppliers and coordinating return of parts to suppliers.
• Raising concerns to the Internal Quality Council.
• Providing advice to Technical and Parts Helpdesk on warranty issues.
• Providing warranty updates to Finance (AR) on outstanding claims during weekly calls.
• Identifying alternative technologies to resolve field issues and ensuring appropriate maintenance and ongoing improvements are carried out on current equipment.
• Ensuring product safety, function, reliability, and serviceability is upheld in day‑to‑day thinking and helping to improve as required.
• Designated appointed person for completing lift plans as and when required.
• Some travel will be required.

Qualifications

• Education to degree standard preferably in Engineering (or equivalent work experience).
• A minimum of 3 years of technical experience.
• Computer literate – Able to use Microsoft Office, especially Excel.
• Ability to communicate across all levels of the business.
• Qualified Appointed Person or willingness to attain qualification within 6 months.
• Ability to work on one’s own initiative with minimal supervision.
• Creativity and innovative thinking.

Desired Skills

• Working knowledge of washing equipment.
• Working knowledge of Microsoft Access and associated warranty & helpdesk portals.
• Experience in administration.
• Self‑motivated and high energy.
• Team player.
• Ability to work in a fluid environment with constantly changing priorities.
• Negotiation skills.
• Customer focus.
• Action orientation.
• Excellent verbal and written skills.
• Ability to influence at all levels.
• Highest level of integrity, honesty and trust.
• Drive for results.
• Excellent listening skills.
• Business acumen.
• Perseverance.
• Ability to manage multiple tasks simultaneously.

Benefits

• Competitive salaries.
• Team Member bonus.
• Private healthcare.
• Generous holidays.
• Pension.
• Life assurance.
• LinkedIn Learning.
• On‑site free parking.