DWP Universal Credit Support Officer

DWP Universal Credit Support Officer

• Location: Bromley, Kent
• Contract: Full time
• Salary: £35,000 to £45,000 per year

About the Role

We are seeking a proactive and knowledgeable individual to join our team as a DWP Universal Credit Support Officer, providing essential support to our residents who are in receipt of Universal Credit and other housing related benefits.

You will work closely with our residents to ensure they receive the correct level of financial support for their housing needs. This includes supporting Universal Credit applications and housing cost claims, assessing rent information, liaising with external agencies and helping residents navigate the complexities of welfare entitlements.

Key Responsibilities

• Support residents in understanding and accessing Universal Credit and other housing related benefits.
• Support residents with Universal Credit housing cost claims, including new claims and changes of circumstances.
• Assist residents with Universal Credit journal requirements relating to their housing costs.
• Assess rent levels and ensure accurate documentation is available for benefit claims.
• Understand and assist with DWP requirements relating to the verification of rent, service charges and tenancy information.
• Liaise with the ...