Field Technical Support

Field Technical Support +12 months + +On site in London +Inside IR35 +£21ph - £25 ph We are seeking a skilled and customer-focused Field Technical Support to join our team on a 12-month onsite contract in London. This role is ideal for a hands-on IT professional who thrives in a client-facing environment and enjoys solving a wide range of technical issues across end-user and infrastructure technologies. You will provide onsite and remote support to end users, ensuring reliable IT services across hardware, software, and collaboration platforms. You will also play a key role in device deployment, ticket management, and maintaining high service standards within a fast-paced enterprise environment. Key Responsibilities Manage and resolve ITSM tickets, including incident resolution and service request fulfilment Diagnose, troubleshoot, and resolve hardware and software issues across end-user devices Build, image, pre-stage, deploy, and install desktops and laptops Provide onsite support for Windows-based environments and enterprise applications Support mobile devices including iPhone and Android platforms Deliver technical support for video conferencing tools, including Webex and related collaboration platforms Manage user provisioning, access requests, and desktop/peripheral support Maintain accurate IT asset and hardware inventory within ITSM tools Liaise with vendors for hardware repairs and service requirements Support infrastructure-related tasks and daily IT operations as required Create, maintain, and update SOPs, documentation, and user guides Work closely with end users in a client-facing onsite environment Skills & Experience Required Strong hardware and software troubleshooting skills Experience with PC imaging, deployment, and installation Proven ITSM / ticket management experience (e.g., ServiceNow) Experience supporting Windows-based environments Strong knowledge of mobile device support (iOS and Android) Experience supporting video conferencing tools (e.g., Webex) Familiarity with asset and inventory management processes Understanding of infrastructure support principles Knowledge of user provisioning and desktop peripherals Experience creating and maintaining documentation and SOPs Strong problem-solving skills with the ability to work independently Excellent communication and customer service skills Comfortable working in an onsite/client-facing roleIf you'd like to discuss this Field Support Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch