Transport Coordinator

Job Title: Transport Coordinator Shift Pattern: 8:00am until 6:00pm Location: Stoke-on-Trent area Salary: £32,000 per annum About the Company: We are a leading regional logistics and warehousing provider operating a modern commercial fleet. Known for our delivery efficiency and robust compliance, we pride ourselves on maintaining exceptional service standards across all operations. Job Purpose: We are seeking a motivated and detail-oriented Transport Coordinator to join our busy traffic office. Operating as a key member of the national Palletline network, the successful candidate will be responsible for the day-to-day administration, routing, and live monitoring of fleet vehicles and customer collections. Working as part of a fast-paced team, you will ensure optimal fleet utilisation, manage driver communication, and maintain strict compliance with transport regulations. Key Responsibilities: * Coordinate and plan daily vehicle schedules, assigning resources efficiently to meet customer delivery and collection windows. * Monitor live transport operations, tracking fleet movements to identify and resolve transit delays or issues promptly. * Serve as a primary point of contact for drivers, conducting clear morning briefings, performance monitoring, and debriefings at the end of shifts. * Manage customer bookings and handle inquiries or complaints professionally via telephone and email, ensuring high service levels. * Work closely with the pallet network desk to ensure all trunking schedules and strict hub cutoff deadlines are met daily. * Maintain complete compliance with EU driver hours, tachograph regulations, and the Working Time Directive during all planning activities. * Liaise directly with warehouse operations to coordinate incoming loads and ensure smooth handovers between loading teams and transport. * Assist with tracking key performance indicators (KPIs) such as fuel usage, delivery success rates, and driver hours. Skills and Experience Required: * Proven experience working within a busy transport office or traffic environment (Pallet network experience is highly advantageous). * Strong working knowledge of transport compliance, driver hours, and Working Time Regulations. * Practical experience using vehicle tracking software and Transport Management Systems (TMS). * Excellent geographical knowledge of the UK road network. * Strong communication and negotiation skills, with the confidence to speak with both HGV drivers and corporate customers. * Methodical problem-solving skills and the ability to stay calm and focused under pressure. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook)