IT Manager

Job summaryWe are seeking a proactive, organised, and

All potential candidates should read through the following details of this job with care before making an application.
technically capable IT Manager to oversee the day-to-day running, maintenance,
and development of our practice IT systems and digital services.Working within a busy GP practice supporting
approximately 5060 staff across 24 consultation rooms and associated office
spaces, the successful candidate will provide IT support, manage clinical
systems, maintain equipment and user access, and ensure our digital systems
remain secure, reliable, and effective.The role will include responsibility for EMIS
Web and associated clinical applications, data quality and reporting, and the
practices information governance requirements. The post holder will also act
as the practices designated Information Governance lead, coordinating relevant
policies, audits, and the annual Data Security and Protection Toolkit.Working closely with the Practice Business
Manager and wider management team, the IT Manager will identify opportunities
to improve efficiency, support staff, and implement digital solutions that
enhance working practices and patient care.Main duties of the job
Manage user
access, IT equipment, software licences, procurement, and asset records.
Provide
first-line IT support and liaise with external IT providers and software
suppliers to resolve technical issues.
Maintain and
develop EMIS Web, Ardens, AccuRx, and other practice systems, including
templates, protocols, and workflows.
Develop and
maintain searches and reports to support QOF, data quality, clinical audits,
contractual requirements, and practice performance.
Coordinate
the practices Information Governance requirements, including the Data Security
and Protection Toolkit, policies, audits, and staff awareness.
Maintain
appropriate system access controls, data-sharing arrangements, and information
security procedures, escalating risks and breaches appropriately.
Maintain the
practice website, social media, GP TeamNet, and other digital communication
platforms.
Provide
guidance and training to staff on IT systems and digital processes.
Work closely
with the Practice Business Manager and wider management team to identify IT
priorities, resolve operational issues, and recommend improvements.
Support the
introduction of new technology and processes to improve efficiency, security,
and patient care.About usWe are a large, forward-thinking practice
with more than 17,000 patients, based in a purpose-built building in the centre
of Chorley.Our multidisciplinary team includes 6 GP
Partners, 5 Salaried GPs, 4 Advanced Nurse Practitioners, and a wider team of
clinical and administrative professionals. We are also a training practice,
supporting junior doctors and ongoing staff development.The practice has a well-established
management team led by a Practice Business Manager, with a strong focus on
innovation, continuous improvement, and delivering high-quality patient care.
We are looking for someone who will work collaboratively with the management
team and colleagues across the practice to ensure our IT systems meet our
current and future needs.DetailsDate posted26 October 2026Pay schemeOtherSalary
30,000 to 35,000 a year

Depending on experience

ContractPermanentWorking pattern

Full-time

Reference numberA Job locationsAvondale RoadChorleyLancashirePR7 2ADUnited KingdomJob descriptionJob responsibilitiesIT Systems and Technical
SupportManage
user access across all practice systems, including Windows, NHS Mail, EMIS and
PCSE, including new starters, role changes and leavers.Provide
first-line IT support, log jobs, undertake simple repairs and liaise with
outsourced IT engineers and software suppliers to resolve faults.Manage
IT equipment, laptop allocation, new software and licences, consumables,
procurement, stock levels, equipment servicing and calibration including
asset logs.Coordinate
IT setup for new starters and workspaces including the meeting room.Clinical Systems and
Workflow ManagementMaintain
and develop EMIS Web, including protocols, templates, task groups,
letterheads, diary entries and workflow processes.Manage
and update Ardens and AccuRx templates, bulk PSD processes where authorised,
and relevant quarter-end workflows and deductions.Work
with clinical and administrative staff to develop standardised templates,
protocols and automated processes that improve efficiency and support safe
patient care.Data Quality, Searches and
ReportingBuild,
maintain and run searches to support QOF, contractual requirements, KPIs and
clinical performance monitoring.Maintain
data quality through appropriate coding, case-finding searches,
identification of records requiring review and updates to searches and
templates.Liaise
with the CSU Data Quality Team and respond to ICB requirements, including
relevant searches and reporting.Prepare
searches and reports for CQC inspections, contractual monitoring and clinical
audits, including INR, sexual health and Friends and Family.Provide
accurate data and performance reports to Partners, the Practice Management
Team and other authorised organisations.Information Governance and
Data ProtectionAct
as the practice's designated Information Governance lead and coordinate
completion of the annual Data Security and Protection Toolkit.Maintain
Information Governance policies, procedures and privacy notices, and
coordinate quarterly Information Governance audits.Support
staff information governance awareness and training, maintain appropriate
system access controls and notifications, and support patient record access
arrangements.Ensure
appropriate data-sharing arrangements are maintained and escalate data
breaches, confidentiality concerns and security risks in accordance with
practice procedures.Digital Communications and
Practice PlatformsMaintain
and update the practice website, Facebook and other social media, GP TeamNet,
AccuRx, Coda and waiting-room TV screens.Ensure
digital content, communication templates and practice information remain
accurate, current and appropriate.Staff Support and
Continuous ImprovementProvide
guidance and training to staff on the effective use of IT and clinical
systems.Keep
up to date with relevant technology, software developments and NHS
requirements, recommending improvements to the Practice Management Team.Champion
the implementation of new systems and processes to improve efficiency, data
quality, security and the delivery of patient care.GeneralObserve health and safety guidelines at all timesLiaise with other members of staff and departments as
deemed necessaryTake part in the Practice Appraisal process at least once
annually or as requiredWork within agreed performance targets as set by the Board
& Management teamTo be up to date with all mandatory trainingTo comply with Practice policies and proceduresTo comply with the requirements of external contractual
and statutory regulations (Data Protection Act)To maintain confidentiality at all timesTo prioritise personal workload and agree priorities with
the Management team and BoardTo undertake training from time-to-time to ensure
knowledge and skills are updatedAny other reasonable duties that may be required from
time-to-time
Job description
Job responsibilitiesIT Systems and Technical
SupportManage
user access across all practice systems, including Windows, NHS Mail, EMIS and
PCSE, including new starters, role changes and leavers.Provide
first-line IT support, log jobs, undertake simple repairs and liaise with
outsourced IT engineers and software suppliers to resolve faults.Manage
IT equipment, laptop allocation, new software and licences, consumables,
procurement, stock levels, equipment servicing and calibration including
asset logs.Coordinate
IT setup for new starters and workspaces including the meeting room.Clinical Systems and
Workflow ManagementMaintain
and develop EMIS Web, including protocols, templates, task groups,
letterheads, diary entries and workflow processes.Manage
and update Ardens and AccuRx templates, bulk PSD processes where authorised,
and relevant quarter-end workflows and deductions.Work
with clinical and administrative staff to develop standardised templates,
protocols and automated processes that improve efficiency and support safe
patient care.Data Quality, Searches and
ReportingBuild,
maintain and run searches to support QOF, contractual requirements, KPIs and
clinical performance monitoring.Maintain
data quality through appropriate coding, case-finding searches,
identification of records requiring review and updates to searches and
templates.Liaise
with the CSU Data Quality Team and respond to ICB requirements, including
relevant searches and reporting.Prepare
searches and reports for CQC inspections, contractual monitoring and clinical
audits, including INR, sexual health and Friends and Family.Provide
accurate data and performance reports to Partners, the Practice Management
Team and other authorised organisations.Information Governance and
Data ProtectionAct
as the practice's designated Information Governance lead and coordinate
completion of the annual Data Security and Protection Toolkit.Maintain
Information Governance policies, procedures and privacy notices, and
coordinate quarterly Information Governance audits.Support
staff information governance awareness and training, maintain appropriate
system access controls and notifications, and support patient record access
arrangements.Ensure
appropriate data-sharing arrangements are maintained and escalate data
breaches, confidentiality concerns and security risks in accordance with
practice procedures.Digital Communications and
Practice PlatformsMaintain
and update the practice website, Facebook and other social media, GP TeamNet,
AccuRx, Coda and waiting-room TV screens.Ensure
digital content, communication templates and practice information remain
accurate, current and appropriate.Staff Support and
Continuous ImprovementProvide
guidance and training to staff on the effective use of IT and clinical
systems.Keep
up to date with relevant technology, software developments and NHS
requirements, recommending improvements to the Practice Management Team.Champion
the implementation of new systems and processes to improve efficiency, data
quality, security and the delivery of patient care.GeneralObserve health and safety guidelines at all timesLiaise with other members of staff and departments as
deemed necessaryTake part in the Practice Appraisal process at least once
annually or as requiredWork within agreed performance targets as set by the Board
& Management teamTo be up to date with all mandatory trainingTo comply with Practice policies and proceduresTo comply with the requirements of external contractual
and statutory regulations (Data Protection Act)To maintain confidentiality at all timesTo prioritise personal workload and agree priorities with
the Management team and BoardTo undertake training from time-to-time to ensure
knowledge and skills are updatedAny other reasonable duties that may be required from
time-to-timePerson Specification

Experience

EssentialExperience in an IT support, systems administration, or similar technical role.Good working knowledge of Windows, user access management, and IT troubleshooting.Experience supporting staff with hardware, software, and system issues.Strong organisational, analytical, and problem-solving skills.Good understanding of information governance, confidentiality, data protection, and information security.Ability to manage competing priorities, work independently, and maintain accurate records.Strong communication skills and the ability to train and support colleagues with varying levels of IT knowledge.Ability to work collaboratively with the management team, staff, and external providers.A proactive approach to identifying improvements and implementing practical solutions.DesirableExperience working in a GP practice, NHS, or healthcare environment.Experience using EMIS Web, Ardens, AccuRx, or similar clinical systems.Knowledge of QOF, clinical searches, coding, data quality, and reporting.Experience with the Data Security and Protection Toolkit or Information Governance.Experience managing IT suppliers, software licences, and equipment.Relevant IT qualifications or professional certifications.
Person Specification

Experience

EssentialExperience in an IT support, systems administration, or similar technical role.Good working knowledge of Windows, user access management, and IT troubleshooting.Experience supporting staff with hardware, software, and system issues.Strong organisational, analytical, and problem-solving skills.Good understanding of information governance, confidentiality, data protection, and information security.Ability to manage competing priorities, work independently, and maintain accurate records.Strong communication skills and the ability to train and support colleagues with varying levels of IT knowledge.Ability to work collaboratively with the management team, staff, and external providers.A proactive approach to identifying improvements and implementing practical solutions.DesirableExperience working in a GP practice, NHS, or healthcare environment.Experience using EMIS Web, Ardens, AccuRx, or similar clinical systems.Knowledge of QOF, clinical searches, coding, data quality, and reporting.Experience with the Data Security and Protection Toolkit or Information Governance.Experience managing IT suppliers, software licences, and equipment.Relevant IT qualifications or professional certifications. xwzovoh Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameLibrary House SurgeryAddressAvondale RoadChorleyLancashirePR7 2ADUnited KingdomEmployer's websiteEmployer detailsEmployer nameLibrary House SurgeryAddressAvondale RoadChorleyLancashirePR7 2ADUnited KingdomEmployer's website