Support Manager

Job Description

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Service Lead – Supported Living

Location: York

Salary: Up to £35,000 per annum

About the Role

We are seeking a dedicated Service Lead to manage a small, friendly supported living service in York. This is an exciting opportunity for an experienced senior support worker, deputy manager, or existing service lead looking for a flexible role where you can make a real difference.

You will lead the day-to-day operations of the service, supporting your team to provide high-quality, person-centred care while ensuring compliance with CQC standards.

Key Responsibilities

Lead and support a small team of support staff

Ensure the delivery of high-quality, person-centred care and support

Oversee care planning, risk assessments, and support plans

Manage rotas, staffing levels, and operational issues

Support staff supervision, development, and performance

Work closely with families, professionals, and commissioners

Maintain CQC compliance and ensure adherence to company policies

Foster a positive, safe, and empowering environment for the people we support

Reporting into the Area Manager

About You

Experience in supported living, learning disabilities, mental health, or complex needs

Previous experience in a senior, deputy, or service lead role

Strong leadership, communication, and organisational skills

Understanding of CQC standards and person-centred practice

Confident in managing staff, priorities, and service delivery xwzovoh

Level 3 in Health & Social Care (Level 5 desirable or willingness to work towards)

What We Offer

Competitive salary up to £35k

Flexible working

Supportive management and a small, close-knit service

Ongoing training and development opportunities

The chance to make a meaningful difference in people’s lives

How to Apply

If you are passionate about leading a high-quality supported living service and enjoy working in a small team, we want to hear from you.