Live-In Care Manager - HSP

At Home Straight, we are a premium, CQC-registered domiciliary care provider dedicated to delivering exceptional hourly and live-in care, predominantly to older adults. We are seeking a dynamic and highly motivated Live-in Care Manager to support the new live-in care service.

Salary: up to £35,000

Key Responsibilities

Recruitment & Team Management:

• Conduct the interviewing, and selecting of candidates.
• Oversee the day-to-day management and supervision of the live-in care team.
• Conduct regular supervisions, appraisals, and spot checks to ensure high standards of care delivery.
• Provide ongoing support and guidance to staff, handling any complex issues or concerns that arise.

Client & Service Management:

• Conduct initial assessments and create bespoke care packages for new live-in clients.
• Oversee the seamless introduction of carers into clients' homes.
• Maintain open communication with clients and their families, ensuring their needs are met and expectations are exceeded.
• Handle and resolve client feedback and complaints in a professional and timely manner.
• Ensure all client files and records are accurate, up-to-date, and secure.

Qualifications & Experience

• Minimum of 2-3 years of experience in a management or senior-level role within a live-in care or domiciliary care setting.
• Proven track record of business development or launching a new service is highly desirable.
• A relevant professional qualification, such as a Level 5 Diploma in Leadership for Health and Social Care (or equivalent).
• Thorough knowledge of CQC regulations and standards.
• Full UK driving license and access to a vehicle.

Desired Skills & Attributes

• Exceptional Leadership: The ability to inspire and motivate a new team.
• Strong Commercial Acumen: A strategic mindset for business growth and financial management.
• Excellent Communication: Clear, effective, and empathetic communication skills with clients, families, and staff.
• Problem-Solving: The ability to think on your feet and resolve complex situations calmly.
• Organisational Skills: High level of organisation and attention to detail to manage multiple priorities.