Service Designer

Location: Newcastle upon Tyne – Hybrid

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Salary: Up to £55,000

We're looking for a Service Designer to join a multidisciplinary team working on complex digital services.

You'll be responsible for understanding the end-to-end user experience, identifying pain points and opportunities, and designing services that work effectively for both users and the wider organisation.

• Understand user needs and business requirements through collaboration with stakeholders and User Researchers.
• Create service blueprints, user journeys and service maps to understand and improve end-to-end experiences.
• Facilitate workshops with stakeholders and delivery teams.
• Champion user-centred, inclusive and accessible design.
• Work closely with Interaction Designers, User Researchers, Content Designers, Developers and other specialists.
• Present your work and design rationale to clients and stakeholders.
• Use evidence, data and user feedback to iterate and improve services.
• Ensure designs align with established design systems, standards and patterns.

• Previous experience as a Service Designer or in a similar role.
• Experience working with Government Digital Service (GDS) design principles.
• Strong understanding of user-centred design.
• Experience influencing and negotiating with senior stakeholders.
• Experience working with design systems, libraries, style guides and established patterns.
• Strong communication and workshop facilitation skills.

• Experience working in Agile, multidisciplinary teams.
• Knowledge of accessibility and inclusive design.
• Experience with HTML, Markdown, Nunjucks or other prototyping languages. xwzovoh
• Experience mentoring or supporting junior designers.

• Hybrid working from Newcastle Cobalt Business Park – minimum 3 days per week
• 25 days' annual leave
• Private medical insurance
• 3 additional days' leave for charitable work
• Opportunity to work on complex digital services alongside experienced design and technology specialists
• Strong opportunities for learning and development