Customer Success Manager

Customer Success Manager Salary: £45,000 – £55,000 Location: Sheffield City Centre (Hybrid) Hours: Full Time Contract: 12 Month Fixed Term Contract Are you a people‑focused leader who knows how to drive customer satisfaction, retention and commercial growth? This is an exciting opportunity to join a well‑established, technology‑led business as their next Customer Success Manager, leading a high‑performing team and shaping the customer experience strategy. You’ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long‑term value. Working closely with senior leadership, you’ll play a key role in improving customer engagement, strengthening retention, and identifying opportunities for growth. About the Role Leading, coaching, and developing a high‑performing Customer Success team Driving customer satisfaction and retention through excellent service delivery Managing customer escalations and ensuring timely, effective resolutions Identifying upsell and cross‑sell opportunities to support revenue growth Monitoring team performance against KPIs and service standards Developing and implementing customer success strategies to enhance engagement Working collaboratively with senior leaders to support commercial objectives Reviewing and improving processes to elevate the customer experience Building strong relationships with customers and internal stakeholders What We’re Looking For Leadership experience in Customer Success, Customer Service, or Account Management A successful track record of managing and motivating teams Strong commercial awareness, with a focus on retention and growth Excellent stakeholder management and communication skills Experience handling complex issues and escalations A data‑driven approach to performance and continuous improvement Strong organisational and problem‑solving abilities Experience in SaaS, technology, or subscription‑based services (advantageous) If you’re looking for your next role in Customer Success, we’d love to hear from you. Apply now and take the next step in your career