Technical Support Engineer

Technical Support Engineer – Gas Measurement

Manchester | Service | Endress+Hauser UK

People for Process Automation

Join Endress+Hauser and become part of a collaborative, people-focused organisation where innovation and service excellence go hand in hand. We are looking for a Technical Support Engineer to play a key role in supporting our Gas Measurement business, delivering expert technical support, remote diagnostics, and high-quality training to both customers and colleagues.

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About the role

As a Technical Support Engineer, you will act as a central technical interface across pre- and post-sales activities. You will support complex service projects, enhance Smart Support performance, and work closely with service engineers, project engineers, and product managers to ensure outstanding customer outcomes.

What you’ll be doing

• Act as the first point of contact for technical enquiries, delivering timely and professional support
• Provide remote troubleshooting and diagnostic support in collaboration with Field Service Engineers
• Support and witness remote calibration activities, ensuring compliance and accurate documentation
• Manage complex service projects such as system upgrades and enhancements
• Coordinate with external calibration facilities to deliver seamless project execution
• Deliver engaging customer training courses at our Manchester facility
• Support internal training and capability development across the business
• Drive Smart Support performance, identifying improvements and enhancing service delivery
• Manage customer complaints through to resolution, ensuring continuous improvement

What we’re looking for

• Degree or equivalent in Engineering or a related field
• Experience within a technical, engineering, or instrumentation environment
• Knowledge of calibration processes and remote support tools
• Strong communication, presentation, and stakeholder engagement skills
• Excellent problem-solving and diagnostic capability
• Ability to work independently and collaboratively
• Professional and customer-focused approach
• COMPEx EX01–EX02 certification (desirable)

Working at Endress+Hauser

You will be part of a supportive and knowledgeable team, working alongside Service Engineers, Project Engineers, and Product Managers. Together, you will deliver high-quality solutions and create long-term value for our customers.

At Endress+Hauser, we are committed to continuous improvement, employee development, and creating a positive and inclusive workplace culture.

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