IT Support Lead

We are proud to be working on behalf of a reputable Construction Company based in Thetford who are currently recruiting for an IT Support Lead to join their growing and fast paced team. This is a fantastic opportunity that doesn’t come up very often for an experienced individual to join the service desk. Key Duties & Responsibilities: * Supporting and taking leadership of the service desk. * Lead daily operations to ensure high-quality support experience. * Manage and coordinate the workload, ensuring deadlines are met and prioritise the workload. * Onsite support. * Providing hands-on onsite support including device set up, meeting room support and helping with personal within the office. Previous Skills and Experience: * Proven experience with the IT support environment, coordinating service desk activity. * Strong technical skills across end user support. * Confident across Windows and Microsoft 365. * Excellent communication skills