Operations Manager

Operations Manager – Guest Relations Focus Award Winning Hotel and Resort -South Cornwall Up to £50,000 + Quarterly Bonus About the Role We are proud to be partnering with this operation, one of Cornwall’s most iconic 4-star coastal destinations, to recruit a Guest Relations–driven Operations Manager. As a key member of the senior leadership team, you will work closely with the General Manager to oversee the day-to-day operations of this dynamic resort, ensuring exceptional guest experiences and operational excellence across all departments. This is a hands-on leadership role for someone who thrives in a high-quality hospitality environment and is passionate about delivering outstanding service at every touchpoint. Key Responsibilities Partner with the General Manager to lead daily resort operations Provide strong leadership across departments, including: Front of House Housekeeping Maintenance Self-Catering Operations Drive a culture of exceptional guest experience and service delivery Lead, coach, and develop departmental managers and teams Ensure all accommodation and public areas meet consistently high standards Oversee operational performance, efficiency, and service quality Take ownership of decision-making and resolve issues proactively Manage budgets, labour costs, and departmental KPIs Maximise revenue through upselling and cross-selling initiatives Ensure full compliance with health & safety and statutory requirements Handle guest feedback and service recovery with professionalism About You Proven experience in a senior operations role within a 4 or 5 hotel or resort** Strong background in guest relations and service leadership A hands-on, visible leader who leads from the front Commercially aware with experience managing budgets and performance Excellent communication and team development skills Ability to thrive in a fast-paced, high-standard hospitality environment Package Salary up to £50,000 per annum Quarterly performance-related bonus Opportunity to join a high-profile, award-winning resort Working in one of the UK’s most desirable coastal locations Why Apply? This is a standout opportunity to join a leading hospitality destination in Cornwall, where you can make a real impact on both guest experience and operational performance while working in an exceptional setting. Interested? Apply now or get in touch for a confidential discussion. CWPERM