IT Services Analyst (Microsoft)

Job Description

IT Services Analyst (Microsoft) Permanent Lanarkshire (On-site first role) Posted Mon 27 Apr 26 CVs ASAP Start date May/Jun 26 Meraki Talent’s large global client is actively looking for a IT Services Analyst (Microsoft) to join their growing team.

Find out more about this role by reading the information below, then apply to be considered.

The IT Services Analyst (Microsoft) will be the front-line for all business-critical IT issues and queries across this international and diverse organisation.

The IT Services Analyst (Microsoft) will be the primary POC for this fast-moving global organisation.

The role would suit someone who is passionate about technology, perhaps wants a role local to Lanarkshire, and wants to progress their technology career.

Alternatively, this may suit an experienced IT Services Analyst, looking for a bit more breadth in role, and a new challenge.Responsibilities of the IT Services Analyst (Microsoft)
- Respond to a variety of IT Service Desk requests
- Provide diagnosis and resolution of known issues
- Troubleshooting issues according to agreed guidelines, escalating to L2 where required
- Monitoring unresolved tickets to ensure resolution
- Ensure a high customer satisfactionBackground of the IT Services Analyst (Microsoft):
- A background in technology support essential
- Grounding in Microsoft technologies essential
- xwzovoh Strong problem-solving skills
- Grounding in hardware, applications and networking handy
- Happy to be based primarily on-site in the North Lanarkshire office Is this job for you?  At Meraki, we love recruitment and love words.

Is this you?Gordon wants: Microsoft, Support, M365, Networking, Applications Please see our website page headed (eg) ‘Privacy Notice’ for an explanation about how we use information we collect about you’