Income Manager

Marks Consulting Partners are currently looking for an Income Manager to work with one of our Housing Association clients in London. What the Job Will Be Doing * Leading the income management and arrears recovery service across general needs, supported and temporary accommodation stock * Maximising rental income collection and reducing current and former tenant arrears * Developing and implementing effective arrears prevention and recovery strategies * Managing complex arrears cases and overseeing legal action where appropriate * Supporting tenancy sustainment through proactive resident engagement and financial inclusion support * Working collaboratively with residents to agree realistic repayment arrangements * Managing, motivating and developing Income Officers and wider income teams to achieve high performance standards * Monitoring KPIs, service standards and performance targets to drive service improvement * Producing performance reports and analysing data to identify trends and areas for improvement * Ensuring compliance with housing legislation, regulatory requirements and pre-action protocols * Supporting complaint resolution and improving customer satisfaction across the income service * Building strong relationships with internal teams, local authorities, DWP and external support agencies * Representing the organisation at meetings, partnership forums and court hearings where required What You Will Need * Proven experience managing an income or rent recovery service within social housing or local government * Strong knowledge of arrears recovery processes, tenancy sustainment and housing legislation * Experience managing and developing staff within a target-driven environment * Strong understanding of welfare benefits and Universal Credit * Ability to balance income recovery with a resident-focused approach * Experience producing performance reports and analysing service data * Excellent communication, negotiation and stakeholder management skills * Strong organisational and leadership abilities * Experience using housing management systems and Microsoft Office packages * CIH qualification or equivalent professional qualification desirable