Childrens Centre Deputy Manager

ROLE: Children's Contact Centre Deputy Manager

LOCATION: Coventry, CV4

RESPONSIBLE TO: Contact Centre Manager

Salary: £29,000 per year

Working hours: 39.5 hours per week

Working days: Tuesday-Saturday (including bank holidays)

This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.

Main Objectives:

The Deputy Manager supports the Centre Manager in the day-to-day management of the Family Time and Family Support services offered by the organisation, ensuring the safe, child-focused delivery of services. A key part of the role is the coordination and set-up of referrals, including meeting with parents, social workers and any other professionals involved to establish clear expectations, assess risk, and agree service arrangements.

The Deputy Manager also plays a central role in reviewing cases where concerns arise, holding review meetings with parents and professionals as required, and ensuring appropriate safeguarding actions are taken. The role combines operational oversight, safeguarding support, staff supervision, and quality assurance, and provides cover for the Centre Manager when required.

Key Responsibilities:

General

Proactively take ownership in developing own knowledge to understand the context of the work of the com...