Director, Professional Services (Education)

About the Role We’re looking for a strategic and hands on Director of Professional Services to build and scale a world-class implementation and onboarding organisation. This is a high-impact leadership role where you’ll own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You’ll lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks. What You’ll Do * Lead and grow a high performing team of implementation managers and consultants * Own and manage the Professional Services P&L, including revenue, utilisation, and margins * Deliver complex, enterprise-scale implementations on time and to a high standard * Build strong relationships with senior customer stakeholders, acting as a trusted advisor * Partner with Sales, Product, and Customer Success to deliver a seamless customer experience * Design and implement scalable onboarding methodologies and delivery frameworks * Drive innovation through AI, automation, and digital-first delivery approaches * Lead the global scaling of Professional Services, including operating models and tooling What We’re Looking For * 8+ years’ experience in Professional Services, implementation, or consulting within SaaS or technology * 3+ years’ leadership experience managing teams in high-growth environments * Proven experience owning or influencing a Professional Services P&L * Strong track record delivering complex SaaS implementations * Exceptional stakeholder management and executive presence * Experience driving transformation, including automation or technology adoption * Analytical mindset with a data-driven approach to performance and decision-making Nice to Have * Experience in Education or EdTech * Background in management consulting or enterprise software delivery * Project management certifications (PMP, PRINCE2, or similar) Why Join Us? * Opportunity to build and scale a global function from the ground up * High growth environment with real impact and ownership * Work at the forefront of AI driven transformation in Professional Services * Collaborative, ambitious, and forward-thinking culture Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible