Operations Manager (Client Services & Delivery)

Operations Manager (Client services & Delivery) Bedfordshire From £50,000 (negotiable for the right candidate) Office Based Boston Rose are working with a growing STEM training provider to recruit an Operations Manager to lead their Client Services and Delivery functions. This is a senior leadership role focused on operational performance, learner delivery, client satisfaction and building scalable processes across the business. You’ll manage delivery and client services teams, oversee operational planning and compliance, improve systems and workflows, and help shape the wider company strategy alongside the CEO and SLT. The role would suit someone from an apprenticeships, training provider or education operations background who is confident leading teams, improving processes and managing delivery performance in a regulated environment. What the client is looking for: • Experience leading operations or delivery teams within apprenticeships, training or education • Strong understanding of ESFA and OFSTED environments • Experience managing KPIs, quality and client satisfaction • Strong people management and leadership skills • Able to improve systems, processes and operational efficiency • Comfortable working in a fast-moving SME environment In return, they offer: • Senior leadership opportunity within a growing business • Supportive and down-to-earth culture • Bonus after probation • Pension and benefits package • Early finish Fridays • Long-term progression opportunity If you’re an experienced operations leader looking for a role where you can genuinely shape and improve a growing organisation, please apply now