Night Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!

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Conrad London St James is one of Hilton's three global luxury brands and reflects the bold, inspired and personalised service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world.

A World of Rewards:

Annual Salary of £37,110 plus incentives for upsells
A global travel program for team members
Meals whilst on duty
To be part of a fabulous team

The hotel, located in the heart of Westminster, features 256 beautifully appointed bedrooms. Our outlets offer team members the opportunity to be part of exciting food and drink concepts while delivering the standards of luxury service that Conrad is renowned for.

The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub
The Hedgerow, the hotel's first cocktail bar, which takes inspiration from the beauty of the traditional British countryside
The Pem, a glamourous and elegant restaurant in the centre of the hotel showcasing classic British cuisine using modern techniques
The Orchard, for afternoon teas and lighter meals
The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.
Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

The Role

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. xwzovoh

What will I be doing?

Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these, as required

What are we looking for?

Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

Travel:

St James Park Tube Station - District & Circle Line - across the road
Westminster Tube Station - Jubilee Line (4 Mins Walk)
Victoria Station (8 Mins Walk)
Waterloo Station (10 Mins Walk)