Daytime Porter

We are looking for a professional, friendly, and reliable Daytime Porter to join our team at a luxury 5-star hotel in Seaham, County Durham. As one of the first points of contact for our guests, you will play an important role in delivering exceptional customer service and creating a warm, welcoming experience from arrival through to departure. This is a varied and hands-on position suited to someone who takes pride in delivering outstanding hospitality and enjoys working in a fast-paced luxury environment. Key Responsibilities * Welcome guests upon arrival and assist with luggage. * Escort guests to their rooms and provide information about the hotel's facilities and services. * Deliver exceptional customer service and respond promptly to guest requests. * Maintain the cleanliness and presentation of the hotel's entrance, lobby, and public areas. * Assist with guest transportation and valet duties where required. * Chauffeur guests safely to local destinations using a hotel vehicle when required. * Support the Reception and Concierge teams with guest enquiries and requests. * Deliver luggage, parcels, amenities, and messages throughout the hotel. * Assist with setting up meeting rooms and special events when required. * Ensure all health and safety procedures are followed at all times. * Maintain a professional appearance and uphold the high standards expected within a luxury 5-star hotel. Essential Requirements * Full, valid UK driving licence (essential). * Confident and competent driver with a good driving record. * Previous experience in a hotel, hospitality, or customer service environment is desirable but not essential. * Excellent communication and interpersonal skills. * Friendly, professional, and approachable manner. * Ability to work both independently and as part of a team. * Physically capable of lifting and carrying luggage safely. * Flexible to work 3–4 days per week, including weekends and bank holidays on a rota basis. What We Offer * Competitive pay of £12.71 per hour. * Part-time hours offering a good work-life balance. * Opportunity to work within a prestigious luxury hotel in Seaham, County Durham. * Full training and ongoing development opportunities. * Uniform provided. * Supportive team environment with opportunities for career progression. Hours of Work: 9:00am - 6:00pm 3 to 4 days per week (including weekends and bank holidays on a rota basis)