Allocations Team Leader Housing

Salary: 39,481 to 44,253 pro rata, per annumGrade: JKContract: Permanent Hours: 37 hours per week - Full timeLocation: Richmond, North Yorkshire (covering the Richmond and Selby areas as required)Do you have experience in housing allocations or housing management and a passion for delivering excellent customer-focused services? Would you like to play a key role in helping people access affordable housing across North Yorkshire?We're looking for talented and motivated Housing Allocations Team Leaders to join our Housing Management and Landlord Services Team.Our ServiceHousing Management and Landlord Services delivers council housing services across North Yorkshire, including allocations, tenancy and neighbourhood management, rent collection and tenant engagement.Our Allocations Team plays a vital role in helping people access affordable housing through a fair, transparent and customer-focused housing register and lettings service.The RoleAs a Housing Allocations Team Leader, you will provide operational leadership and day-to-day management of the Council's housing allocations service, supporting the Allocations Services Manager to deliver a high-performing and customer-focused service across North Yorkshire. You will lead a team responsible for administering the housing register and allocating homes in line with legislation, regulatory requirements and the Council's Allocations Policy.You will ensure applications are assessed consistently and fairly, drive service improvements and help shape the future direction of housing allocations across one of the country's largest local authority areas.

The role also plays a key part in supporting the delivery and ongoing development of the North Yorkshire Home Choice partnership, working collaboratively with registered providers, housing partners and other stakeholders across the county.What you will bringThis is a challenging yet rewarding role for someone with strong leadership skills, resilience and a passion for delivering excellent housing services. You will have:Experience of housing allocations, housing management or homelessness services within a social housing or local authority environment. Experience of leading, motivating and developing high-performing teams.

Strong knowledge of housing allocations legislation, statutory guidance and the social housing regulatory framework. Experience of interpreting and applying housing policies, procedures and legislation to make sound decisions. Excellent organisational skills with the ability to manage competing priorities in a fast-paced environment.

Strong communication, influencing and negotiation skills. A customer-focused approach, with the ability to handle complex and sensitive cases effectively. Experience of managing resources, driving service improvement and applying effective people, risk and budget management principles.Ideally, we are looking for someone who has experience of managing a team within the housing sector.What we offerWhen you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidaysPension: save for your retirement with our generous local government pension scheme Salary sacrifice, employee cash back and discounts schemesLearning, development and career advancement opportunitiesHealth Assured – confidential help and support for your wellbeingFor full details, please see our Total Rewards Brochure belowWant to Know More?For an informal discussion about the role, please contact:Dominic Richardson - Allocations Services Manager - Only one application is required.

If you would like to be considered for roles in other localities, please state this clearly in your application.Key Documents: Job descriptionTotal Rewards Brochure.Key dates:Closing date: 18 October 2026Interview date: W/C 26 October 2026We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions, we therefore welcome applications from individuals of all backgrounds.Using AI?

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