IT Support Engineer

IT Support Engineer - Business Continuity Recovery Centre Technician Farnborough, Hampshire - UK Drives License is essential Full-time | Permanent | On-call rota for 1 week (7 days out of a month - paid) Overview We're recruiting for an IT Support Technician to work within a Business Continuity / Disaster Recovery Centre environment. This is a hands-on, technically varied role supporting business-critical IT systems during customer rehearsals and live recovery scenarios. You'll be responsible for ensuring the recovery centre is operational, technically ready, and capable of supporting customers during high-impact events. This role offers exposure to infrastructure, networking, Windows environments, and customer-facing incident support. Key Responsibilities Provide technical support to customers during recovery rehearsals and live invocations Support desktop, hardware, connectivity, and infrastructure-related issues Attend pre-test meetings and produce pre- and post-test documentation Troubleshoot and resolve incidents through to completion Support relocation and invocation activity at customer sites when required Assist with the implementation of services for new customers, including IT and communications installations Act as a failover support resource to other regional recovery centres Ensure full functionality of site facilities including UPS, generators, air conditioning, lighting, and connectivity Provide out-of-hours and on-call support as part of a 24/7 rota Maintain technical documentation, site guides, and user guides Support health & safety, site security, and compliance requirements Monitor and report potential security or fraudulent activity in line with company policies Technical Skills & Experience Required Windows desktop support (Intel/Windows environments) Experience using imaging tools such as Symantec Ghost Knowledge of Windows Server operating systems Understanding of networking concepts, including switches and routers Exposure to voice and data communications Strong fault-finding and diagnostic skills Experience supporting hardware, peripherals, and connectivity Ability to work in a structured, process-driven technical environment Personal & Professional Attributes Professional, presentable, and customer-focused Confident communicating with internal teams and external customers Comfortable working under pressure in live incident scenarios Able to work independently and use initiative Flexible approach to working hours, including participation in an on-call rota due to it being a enviroment that operates 24?7 Strong work ethic with a proactive mindset What's On Offer A technically hands-on role supporting business-critical IT environments Exposure to infrastructure, networking, and recovery technologies Paid on-call rota and out-of-hours support Clear opportunities for technical development and progression A fast-paced, operational environment where no two days are the same ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy