Customer Service & Operations Coordinator

Role: Customer Service & Operations Coordinator

Salary: £26,000 to £28,000 per annum

Location: Stockport

Working Hours: Monday to Friday, 7.5 hours per day

(between 08:00 - 17:30 on a 3-week rotating shift pattern: 08:00-16:30 / 08:30-17:00 / 09:00-17:30)

Learn more about the general tasks related to this opportunity below, as well as required skills.

We are recruiting on behalf of an established technology and fleet solutions provider based in Stockport. They are seeking a proactive, highly organised Customer Service & Operations Coordinator to join their fast-paced operations team.

This is a versatile role bridging customer support, operational scheduling, and partner liaison. You will serve as a key point of contact for clients, handling day-to-day enquiries, coordinating technical team schedules, and assisting with claims and order workflows.

Key Responsibilities

• Handle inbound customer queries across multiple channels and conduct proactive courtesy calls to ensure client satisfaction.
• Manage diary scheduling and site visits for Account Managers and Field Installation Technicians.
• Liaise with external insurance partners to assist with ongoing claims and query resolution.
• Process customer orders, account updates, and cancellations accurately within internal systems.
• Review and triage device/telematics data to assist clients with technical queries.
• Collaborate with the finance team to support billing, invoicing, and contract charge checks.
• Provide operational cover for the dispatch and fulfilment function during peak periods.

What We Are Looking For

• Proven background in customer service or operational support in a fast-paced environment.
• Experience handling both inbound and outbound customer communication.
• Strong organisational and diary management skills, with the ability to multitask and prioritise effectively.
• Intermediate IT proficiency (MS Office, Word, Excel) and confidence adapting to proprietary software and CRM portals.
• Excellent interpersonal and written communication skills.
• A self-starter attitude with strong problem-solving initiative. xwzovoh

If you are looking for a dynamic operational role within a supportive and forward-thinking company, apply with your CV today or get in touch directly to discuss further.