Receptionist / Administration Officer

Job overview Oncology have an exciting opportunity for a Receptionist/Admin Officer. Please be informed that this post is not eligible for sponsorship Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. Main duties of the job - To provide the first point of contact for patients attending the department for their appointments and treatments, presenting a friendly and efficient image. - To ensure an effective and efficient booking service is provided within the Oncology Service. - To ensure patient work lists and work flows are booked in a timely manner. - Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment. Working for our organisation University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values. Detailed job description and main responsibilities - To provide the first point of contact for patients attending the department for their appointments, presenting a friendly and efficient image. - To ensure an effective and efficient booking service is provided within the Oncology Service. - Duties will be undertaken in a professional manner whilst maintaining a calm and caring environment. - To ensure patient work lists and work flows are booked in a timely manner. For further details of the role please see the attached job description. Person specification Qualifications Essential criteria - • Basic numeracy and literacy qualifications • NVQ 2 in business administration or equivalent or willing to work towards Desirable criteria - • ECDL qualification or equivalent Experience Essential criteria - • NHS or Public Sector experience • Experience of working in a busy public/administration environment Knowledge Essential criteria - • Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel Desirable criteria - • Training and experience of using hospital systems such as CRRS, Soliton, EPR and Mmodal Skills Essential criteria - • Able to communicate clearly, both written and verbally • Maintains a high level of accuracy • Able to prioritise and organise own workload • Able to track information Commitment to Trust Values and Behaviours Essential criteria - • Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) • Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it. Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description. The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour. The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process. In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post. UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages. If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer. We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents. Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate. All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders