Technical Account Manager

**Technical account manager — Qualys****Overview:** The TAM role at Qualys is a **highly technical solution architect** responsible for engaging with *large and strategic enterprise customers*. You act as the **technical counterpart to the Account Director**, deeply understand customer environments, provide expert guidance on the Qualys platform, and help drive renewals, identify upsell and long-term value with the customer.**Key Responsibilities****Customer Engagement & Technical Leadership*** Serve as the primary technical and solution architect for major enterprise accounts.* Build trusted relationships with senior technical stakeholders and security leadership.* Understand customers’ technical environments, security architecture, and risk posture.* Communicate complex technical concepts clearly — from engineers to C-level executives.**Platform Expertise & Solution Architecture*** Maintain expert-level knowledge of Qualys products and capabilities.* Advise on scalable, enterprise-grade Qualys deployments and complex integration scenarios.* Help customers optimize adoption and usage of Qualys modules.**Renewal & Commercial Collaboration*** **Own the renewal and upsell pipeline process** for assigned major accounts.* Work closely with the Account Director on strategy, expansion planning, and renewal execution.* Identify technical value drivers that support upsell and retention opportunities.* Carry out technical Proof-of-Concept process as needed* Manage opportunity pipeline activity through the Company’s CRM* Delivery of high-level and detailed sales presentations* Respond to functional and technical elements of RFIs/RFPs**Cross-Functional Influence*** Act as the voice of the customer with Product Management, Engineering, and other cross-functional teams.* Participate in roadmap discussions, quarterly business reviews, and executive briefings.**Industry & Market Engagement*** Stay current on cybersecurity trends and enterprise IT/security architectures.* Represent Qualys at customer meetings, industry events, and conferences.**Requirements*** Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS.* Deep technical knowledge across security domains like vulnerability management, compliance, cloud security, etc.* Strong understanding of enterprise IT and cloud/hybrid environments.* Excellent communication skills with both technical teams and executives.* Ability to manage multiple strategic accounts.* Proactive and comfortable working in a matrixed organization.**Role Focus**In this TAM position, you're essentially the **technical advisor and architect** ensuring customers achieve *business value* from Qualys solutions — not just deploying tech but ensuring it supports strategic security outcomes and long-term renewals.
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