Collections Agent

Collections Agent

Salary: £26,227 per annum
Hours: 37.5 hours per week
Location: Office Based
Operating Hours: Shifts between 8:30am - 6:00pm, Monday to Friday

We are seeking a confident and customer-focused Collections Agent to join our client's team and support ongoing collections activity.

This is a role that requires excellent communication and negotiation skills, with responsibility for speaking to customers regarding outstanding arrears, processing payments and agreeing appropriate payment arrangements where full payment cannot be made.

You will regularly have challenging conversations with customers, so the ability to remain calm, professional and respectful while being confident and assertive is essential. You will also provide clear and accurate information regarding debt recovery and enforcement processes, helping customers understand their position and the options available to them.

Duties will include:

• Processing customer payments accurately and in accordance with company procedures.
• Negotiating and agreeing sustainable payment arrangements where full payment cannot be made, in line with client and business requirements.
• Handling both inbound and outbound calls with customers regarding outstanding debts and enforcement action.
• Conductin...