General Manager (Food)

General Manager BTR – Birmingham – £55,000 + 20% Bonus My client, a globally established and prestigious Real Estate firm, are currently seeking an experienced General Manager to oversee the delivery and day-to-day operations on a new flagship BTR development in Birmingham. The successful candidate will be accountable for onsite lettings, property management and maintenance teams to ensure the successful delivery of services to residents and the client. You will have overall responsibility for the operations and performance of your development. You will be ensuring the smooth running of your site, all statutory H&S requirements are met, leading on sustainability and customer experience initiatives and ensuring that your team engage with residents in a professional and approachable manner. Once completed the site will compromise of circa 650 units. Staff Management Provide induction training for all team members Coach, mentor, and develop staff including overseeing new employee onboarding and providing career development planning and opportunities Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary Lead employees to meet and exceed the organisation’s expectations for productivity, quality, continuous improvement, and goal accomplishment Build a team within each asset and create a sense of synergy across the portfolio Leasing Provide the Leasing Manager and Client with insight in to the local market, competitors and local demographic Liaise with the Leasing Manager and Marketing executive to agree leasing & marketing strategy for the initial let up phase of the development and once the development becomes stabilised Where required assist the Resident Services Manager/Leasing Manager with the resident journey from enquiry through to move in Conduct regular market appraisals and provide the Leasing Manager/client with feedback regarding pricing strategy etc Commercial Control all costs within budgeted responsibilities, maintaining records of all spend per property Ensure all invoicing for your properties is correct and all financial procedures are adhered to Review daily all outstanding payments and bad debtors report for your property Take the lead on bad debt cases, ensuring the accounts team are kept updated and legal processes are instructed as required Hold business reviews quarterly with your direct reports to discuss site performance and agree improvements Property Conduct weekly building checks within each asset and feedback issues to the Resident Services Manager to rectify Maintain excellent working relationships with external contractors and suppliers Work with the Facilities Manager to agree PPM contracts for your development Being the lead within your cluster when it comes to legal action and insurance claims liaising with the Estate managers where required Meet regularly with the FM to discuss compliance measures within each property Schedule and carry out where applicable all statutory training with team In the event of any major incident or crisis be available to support team Customer Service Creating a best in class community through communication, events and innovations Be the first point of contact for your team regarding any complex resident complaints to ensure these are resolved within agreed KPI criteria Ensure all of your team are providing excellent service to residents Strong customer service ethic / background Understanding H&S compliance and complex building matters is a must Strong financial management skills Salary: £55,000 + 20% Bonus For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.