User Researcher with Service Design Skills

User Researcher with Service Design Skills

12 month contract (Edinburgh)

£450/480 Outside IR35

Experienced User Researcher required to support user-centred digital and service transformation. You'll lead research activities, shape end-to-end services, and ensure an evidence-driven approach to design and delivery.

Key Responsibilities

• Engage users to understand needs, pain points and behaviours


• Conduct research (interviews, focus groups, usability testing) and present clear insights and recommendations


• Champion the Voice of the User and support persona development and recruitment


• Work within multidisciplinary teams (UX, UI, delivery, technical)


• Embed insights into user journeys and design decisions


• Ensure compliance with legal, ethical and accessibility standards

Service Design

• Map and improve end-to-end user journeys (as-is / to-be)


• Contribute to service blueprints aligning user interactions with back-end processes


• Facilitate workshops and co-design sessions


• Ensure research informs service design and continuous improvement


• Support service performance measures (e.g. user satisfaction, accessibility)


• Promote a whole-service, inclusive and user-centred approach

Skills & Experience

• Strong user research experience using qualitative & quantitative methods


• Proven UCD and service design capability (journey mapping, workshops, blueprints)


• Excellent stakeholder engagement and communication skills


• Experience working in Agile, multidisciplinary environments


• Understanding of accessibility, governance and delivery constraints


• Public sector or complex environment experience

Please send your CV for consideration