Property Services Manager

Lead a high-impact repairs service and take ownership of complex disrepair cases from day one. Property Services Manager Role: Property Services Manager Rate: £375 - £400 per day (dependent on experience) Contract Type: Interim, Full-time Contract Length: 3–6 months initial Working Arrangements: Primarily office-based with some flexibility once established Overview * A social housing provider is seeking an experienced Property Services Manager to oversee a busy reactive repairs service during a key transitional period. * This role requires a confident and capable leader who can manage high volumes of disrepair, complaints and damp and mould cases while maintaining service delivery and supporting team performance. * Working closely with the current postholder, this position offers the opportunity to lead from the front and make an immediate impact, with potential to apply for a permanent role. Key Responsibilities * Lead and manage a team delivering day-to-day reactive repairs across housing stock. * Oversee a high volume of disrepair cases, including those progressing towards legal action. * Manage complaints, including Stage 2 investigations and Ombudsman enquiries. * Provide oversight and direction on damp and mould cases, ensuring compliance with current legislation. * Liaise with legal teams and provide input on liability, damages and case resolution. * Oversee aids and adaptations processes in collaboration with local authority partners. * Monitor contractor performance and challenge variation requests to ensure value for money. * Carry out site inspections for complex, high-risk or escalated cases. * Manage team performance through regular one-to-ones and structured oversight. Essential * Strong background in reactive repairs within a social housing provider. * Experience managing disrepair and complaints cases at a senior level. * Knowledge of housing legislation including HHSRS and damp and mould requirements. * Experience liaising with legal teams on disrepair matters. * Proven ability to manage teams within a fast-paced environment. * Strong communication and stakeholder engagement skills. Desirable * Previous management experience or stepping up from a Senior Surveyor role. * Experience managing adaptations processes. * Knowledge of contractor performance management and cost control