Customer Success Manager

Customer Success Manager

£40,000 - £45,000 + Bonus + Excellent Benefits

Hybrid

London

Global media events business seeks a highly talented Customer Success Manager to join the team.

The Customer Success Manager is the primary point of contact for clients (sponsors and exhibitors) once a package has been sold and is accountable for ensuring each client’s package is delivered in line with their expectations.

They guide clients through everything they need to do for a successful event, and act as the client’s advocate inside the business.

The Customer Success Manager owns the client relationship and the client experience of delivery; the Operations Manager is accountable for the technical delivery of the sold product.

The two roles work in close partnership: the Operations Manager builds the package and defines what is required from the client; the Customer Success Manager ensures the client provides that information and manages the relationship end to end.

Key Experience Required:

* Proven experience in a client-facing role, ideally within events, exhibitions or a comparable service environment

* Excellent relationship-building skills – able to build trust and rapport with a range of clients

* Strong client-service instinct – responsive, empathetic and solutions-oriented

* Excellent organisation and coordination skills – able to manage multiple clients and deadlines simultaneously

* Confident communicator, both written and verbal, with internal stakeholders and external clients

* Comfortable using digital tools and client portals to manage information and deliverables

* Exceptional attention to detail

* Able to work calmly under pressure, particularly in the run-up to and during events

* Self-management – takes accountability and ownership of the client experience

Pay range and compensation package

Customer Success Manager £40,000 - £45,000 + Bonus + Excellent Benefits