Hire Controller

Hire Controller – Plant Hire Rackheath, Norfolk (NR13) £37,000 – £40,000 per annum Permanent | Full Time Anglian Recruitment are currently recruiting for an experienced Hire Controller on behalf of a well-established and growing independent plant hire business based in Rackheath, Norfolk. This is an excellent opportunity to join a friendly, close-knit company with a fantastic reputation for customer service and quality equipment across the region. The business has a genuine family feel and offers long-term stability alongside opportunities to grow within the company. The Role The Hire Desk plays a key role within the business and is responsible for supporting customers with their hire requirements while coordinating internally to ensure a smooth and efficient service. This is a busy and varied position suited to someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service. Duties will include: * Taking hire enquiries and processing orders * Managing on hires and off hires * Advising customers on suitable equipment * Scheduling transport and coordinating deliveries/collections * Liaising with drivers, suppliers, and internal departments * Inputting quotes and hire information onto the CRM system * Supporting fleet utilisation and identifying revenue opportunities * Maintaining excellent customer service standards at all times The Ideal Candidate The successful candidate will: * Have previous experience within a hire desk, customer service, or coordination role * Be highly organised with strong attention to detail * Be confident communicating over the phone, via email, and face to face * Work well under pressure within a busy office environment * Have good IT skills including Word and Excel * Ideally have experience within plant hire, construction, or a related sector (although this is not essential) * Have a positive and proactive attitude with a willingness to learn What’s On Offer * £37,000 – £40,000 salary depending on experience * Permanent, full-time position * Immediate start available * Monday to Friday: 08:00 – 17:30 * Alternate Saturdays: 08:00 – 12:00 * 20 days holiday plus Bank Holidays * Company pension * Uniform provided * Supportive and friendly working environment If you are looking for a long-term opportunity with a successful and growing business, please apply today or contact Anglian Recruitment for further information