Senior Export Operator

Freightserve recruitment are looking for a Senior Export Operator for a well-established Freight Forwarder based in West Drayton area.

Duties:-

• Support the Airfreight department in ensuring shipments are handled efficiently and customer requirements are met.
• Arrange and monitor export shipments
• Prepare, process, and verify all operational documentation, including Air Waybills (AWB), customs entries, DUCRs, MUCRs, and associated shipping documentation.
• Complete HM Customs entry procedures and ensure customs compliance requirements are met, including the timely closure of MUCRs where applicable.
• Monitor and manage mailbox, ensuring all enquiries are responded to.
• Resolve billing queries, discrepancies, and operational issues within agreed timeframes.
• Escalate operational exceptions, service failures, and customer issues.
• Provide excellent customer service at all times.
• Liaise with customers, overseas partners, carriers, handling agents, and suppliers on a day-to-day basis regarding shipment movements and operational requirements.
• Develop and maintain effective working relationships with Company's partners, carriers, and overseas agents to support operational excellence.

Required experience:-

• Airfreight Exports experience
• Experience of completing MAWB's, HAWB's and customs entries

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