Resident Liaison Officer

The KTS Group are seeking an experienced Resident Liaison Officer/Tenant Liaison Officer/Neighbourhood Office to support occupied residential re-cladding, façade remediation, and external refurbishment projects. This is a dedicated site-based role on one assigned project, acting as the key link between residents, client representatives, and site teams throughout the delivery of works. The Role You will be responsible for: * Acting as the primary point of contact for residents throughout the project * Carrying out resident consultations before works commence * Explaining programmes, access requirements, timelines, and potential disruption * Providing regular project updates and communication to residents * Coordinating access appointments with tenants, leaseholders, and resident representatives * Managing resident enquiries, concerns, and complaints professionally * Maintaining accurate records of communications, complaints, vulnerabilities, and actions taken * Preparing and distributing newsletters, notices, letters, and resident communications * Attending site meetings, progress meetings, and resident engagement sessions * Supporting site teams in maintaining customer satisfaction and reducing resident-related delays * Assisting with vulnerability assessments and additional resident support requirements * Monitoring resident feedback and helping implement service improvements * Ensuring all activities comply with GDPR, health and safety requirements, and project expectations About You * Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, Community Liaison Officer, or similar * Experience within construction, social housing, planned works, refurbishment, external works, façade, cladding, fire remediation, EWI, or building safety projects * Excellent communication and relationship-building skills * Strong organisational and administrative ability * Confident managing complaints and difficult conversations professionally * Comfortable working independently within a site environment * Professional, approachable, and customer-focused * Full UK driving licence Highly Desirable * Direct experience on re-cladding, façade remediation, EWI, FRA, fire safety, or external envelope projects * Experience on occupied residential schemes * Knowledge of vulnerable resident support and safeguarding processes * Experience producing newsletters, consultation packs, resident surveys, and no-access reporting * Experience working on projects involving scaffolding, intrusive surveys, decant arrangements, or high-rise residential buildings