About the role
Job Description
Workforce Management Analyst
Birmingham - Hybrid (2 days per week onsite)
If you want to know about the requirements for this role, read on for all the relevant information.
£35,000 per annum
We're looking for an experienced Workforce Management Analyst to join a busy customer operations environment, taking responsibility for the real-time management of telephony performance, resource and service levels.
This is a hands-on WFM role where you'll monitor xwzovoh live contact centre activity, manage queues and
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