Customer Support Team Lead — Data-Driven, People-First

Goldman Sachs Group, Inc.

Screened

Birmingham

Posted 4 days ago

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About the role

Goldman Sachs is seeking an experienced contact centre team manager to lead a 12–15 agent group, motivating staff and delivering exceptional customer service. You will coach, develop and empower frontline agents, use data to drive improvements, and manage escalations with a focus on customer satisfaction and business outcomes.

This role operates in a regulated financial services environment with cross‑team collaboration.

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About this listing

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