2x Casework and Administrative Officer for Laura Moodie MSP

Location: The Scottish Parliament, Edinburgh (Flexible - Opportunity to work from The Scottish Parliament and/or remotely from home.)
Hours:Part-time, 22.5 hours per week. Scottish Green MSPs operate a 4-Day (30 hour) Week. Alternative work patterns will also be considered, for example term-time working, part-time or job share proposals.
Salary: £32,000 - £37,000 full time equivalent per annum

2 Positions to be filled

Purpose of the role: You’ll be a key link between Laura Moodie MSP and the people of South Scotland, helping constituents find support with a range of issues, from housing and health to local services. By managing casework, handling sensitive information responsibly, and spotting common concerns, you’ll help ensure local voices are heard and acted on.

Responsibilities

• Supporting the management of regional casework and responding to enquiries from constituents.
• Tracking and logging issues raised by constituents using the online caseworker system.
• Responding to constituents’ enquiries on a wide range of issues, including those of a sensitive nature and escalating accordingly.
• Advocating on constituents’ behalf with relevant bodies to resolve matters.
• Keeping constituent records and documentation in line with casework GDPR requirements.
• Supporting the wider administration of the office, including diary management and correspondence with stakeholders in the region and areas of policy interest to the MSP.
• Coordination of meetings and visits, accompanying the MSP to take a note of meetings as required.
• Provide administrative support on research projects and policy work.
• Excellent organisational skills while being flexible in prioritising workloads during busy times.
• Strong communication skills, responding with empathy to people who may be in distress.
• The ability to work effectively with colleagues to deliver on the priorities of the team.
• Being comfortable in a front-facing role, sometimes explaining legal rules, processes and systems to members of the general public.
• Awareness of the responsibilities entailed when representing those unable to advocate for themselves in certain situations.
• An interest in helping people and a curiosity to probe for further information where required.
• Respect for confidentiality and discretion in dealing with sensitive issues.
• An understanding of the specific challenges and issues facing constituents in the South Scotland region.

We are particularly interested in hearing from candidates whose backgrounds and career trajectories may be under-represented in politics.

Please email your CV and a supporting statement to Cameron Garrett at: cameron.garrett@Parliament.scot
Your supporting statement should outline how you meet the requirements detailed above for this role. Applications that do not include a supporting statement may not be considered. Be sure to include “Casework & Administrative Officer - Job Application” in the subject line of your email.

Interviews will be held on: Friday 14th August