ICT SERVICE MANAGER

Key Responsibilities

• Execute functional, performance, system integration, and user acceptance testing for card products and related systems.
• Validate all stages of the customer and card lifecycle, including card issuance, transaction types, fraud checks, chargebacks, statements, rewards, and account closure.
• Conduct detailed testing around ISO8583 messaging and related transaction flows.
• Perform certification testing with major schemes (VISA, Mastercard, AMEX).
• Handle customer defect triage, resolution, and communication.
• Collaborate with development, business, and QA teams to align on test scope and defect management.
• Manage and execute test cases using tools like JIRA and Confluence.
• Utilize SQL/PL SQL for backend validations and data-driven testing.
• Workwith simulators and tools such as VISA/Mastercard/AMEX simulators, SoapUI/RESTAPI, and Unix environments.
• Contribute to reporting and documentation for internal stakeholders and clients.
• Support clientonboarding, training, and go-live readiness as needed.

Skills

• Deepdomain knowledge in Card Issuing (VISA, MCI, AMEX)
• Strongunderstanding of customer boarding, card lifecycle, fees, collections, fraudmanagement, rewards, and reporting
• Hands-on experience with ISO8583transactions, multi-currency, DCC, and account structures
• CardsPersonalization including CHIP Tags, Track data, PIN management, andauthorization flows
• Familiarity with Credit, Debit,and Prepaid card products
• Proven experience with certification testingfor VISA/MCI/AMEX
• Experience in SQL, PL SQL, JIRA, Confluence, SoapUI/REST API, Unix
• Strong communication, customer interaction, and defect management skills.

Regret to inform you that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275