Technical Support Officer - Repairs Service

Technical Support Officer – Repairs Service Location: Harlow Rate: £150 per day We are looking for a highly organised and proactive Technical Support Officer to join our Repairs Service team based in Harlow. This is an excellent opportunity for someone with strong administrative and customer service skills who is passionate about helping maintain safe, healthy homes for residents. About the Role In this role, you will support the effective delivery of repairs and remedial works by managing cases from initial report through to completion. You will play a key part in ensuring residents are kept informed throughout the process and that all actions are completed accurately and within agreed timescales. Working closely with surveyors, contractors, and residents, you will coordinate appointments, maintain accurate records, track progress, and provide administrative and technical support across the service. Key Responsibilities Manage repair and remedial work cases from first report to completion Coordinate appointments with residents, contractors, and surveyors Maintain accurate case files, records, and documentation Support surveyors with reports, correspondence, and administrative tasks Monitor and track progress of ongoing works to ensure timely completion Provide clear and timely updates to residents throughout the repair process Ensure all actions are completed in line with service standards and deadlines Assist with data management and use of housing or repairs management systems To find out more information please contact Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency