After sales co-ordinator

Monday-Friday | 8:00am-5:00pm JM Selection is hiring for one of the UK's leading providers of construction equipment sales, service and support. As authorised dealers for SANY Construction Equipment and Thwaites Dumpers, we are committed to delivering outstanding aftersales support that maximises customer uptime and machine performance. Due to continued growth, we are looking to recruit an organised and proactive Aftersales Co-ordinator to join our team in Cwmbran. This is a key customer-facing role responsible for coordinating service activities, supporting engineers, managing customer enquiries and helping ensure machines remain operational, compliant and productive. The Role Working closely with customers, engineers, parts personnel and management, you will be responsible for: · Coordinating planned maintenance, servicing and repair activities · Scheduling field service engineers and workshop resources · Managing customer service enquiries and maintenance requests · Supporting machine breakdown and emergency response activities · Monitoring work in progress and ensuring service commitments are achieved · Assisting with warranty administration and manufacturer claims · Coordinating parts availability with service requirements · Maintaining accurate records within business systems · Supporting service invoicing and job closure processes · Ensuring customers receive regular updates on machine status and repair progress · Supporting continuous improvement initiatives across the aftersales department About You You may currently be working as a: · Aftersales Co-ordinator · Service Co-ordinator · Service Administrator · Maintenance Planner · Warranty Administrator · Fleet Co-ordinator · Plant Service Controller · Customer Support Co-ordinator To be successful in this role, you will have: · Excellent organisational and planning skills · Strong communication and customer service abilities · Experience coordinating service, maintenance or engineering activities · Good IT skills, including Microsoft Excel and service management systems · Ability to prioritise workloads in a fast-paced environment · Strong attention to detail · A proactive and solutions-focused approach Experience within construction equipment, plant machinery, agricultural equipment, commercial vehicles or engineering sectors would be highly advantageous. What We Offer · £30,000 - £36,000 DOE · Monday-Friday working pattern · Company pension scheme · Ongoing training and development · Opportunity to work with industry-leading SANY and Thwaites equipment · Supportive and collaborative team environment · Long-term career progression opportunities · Stable employment with a growing and respected business The company pride ourselves on delivering exceptional support to our customers throughout the life of their equipment. We invest in our people, systems and facilities to ensure we remain a trusted partner to businesses across the construction, infrastructure and industrial sectors. This is an excellent opportunity to join a growing aftersales team where your contribution directly impacts customer satisfaction, machine uptime and business success.

TPBN1_UKTJ