Mercedes-Benz Workshop Controller

Mercedes-Benz of Bristol is seeking an experienced and motivated Workshop Controller to join our high-performing Aftersales team due to an internal promotion. This is an excellent opportunity for a proven Workshop Controller or an experienced Workshop Manager looking for a new challenge within one of the world's most prestigious automotive brands.

Working at the heart of our busy workshop operation, you will play a critical role in maximising productivity, ensuring exceptional customer service, and supporting our technicians to deliver outstanding results every day.

Key Responsibilities

• Control and manage daily workshop loading to maximise efficiency and productivity.
• Allocate work effectively to technicians based on skill set and availability.
• Monitor work in progress and ensure repairs are completed within agreed timescales.
• Support Service Advisors and Technicians to deliver a seamless customer journey.
• Drive workshop performance against key operational and financial targets.
• Ensure all health and safety standards and manufacturer processes are followed.
• Manage technician productivity and utilisation to achieve workshop objectives.
• Maintain excellent communication across all departments.

About You

To be successful in this role, you will have:

• Previous experience as a Works...