Helpdesk Administrator

Helpdesk Administrator Location: West Malling, Kent Salary: £28,000 Hours: Monday to Friday About the Role An exciting opportunity has arisen for a Helpdesk Administrator to join a growing Facilities Management business based in West Malling. Working as part of a busy and supportive team, you'll play a key role in coordinating maintenance requests, supporting engineers, and ensuring clients receive an outstanding level of service. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service. Duties & Responsibilities * Log and manage reactive maintenance requests through the CAFM system * Allocate jobs to engineers and subcontractors * Monitor work orders to ensure service level agreements (SLAs) are achieved * Liaise with clients, engineers, and suppliers to provide updates on outstanding works * Raise purchase orders and process relevant documentation * Maintain accurate records and update internal systems * Support the wider operations team with administrative duties * Produce reports and assist with general office administration About You * Previous experience in a Helpdesk, Facilities, Customer Service, or Administration role * Experience within the Facilities Management industry is highly desirable * Excellent organisational skills with the ability to manage multiple tasks * Strong communication skills and a professional telephone manner * Confident using Microsoft Office and CAFM systems * Able to work well under pressure in a fast-paced environment * A positive, proactive attitude with excellent attention to detail What's on Offer * Salary paying £28,000 * Monday to Friday working hours * Opportunity to join a growing and ambitious Facilities Management business * Supportive team environment * Ongoing training and career development * Genuine opportunities for progression as the business continues to grow