Technical Support Officer (Housing)

Technical Support Officer (Housing) Pay: £14.59 PAYE / £18.80 Umbrella Job Type: Temporary (until 30/09/2026 - with possible extension), Full-Time (37 hrs, Monday-Friday, office-based) Location: Reading, RG2 fully onsiteOverview We are seeking an organised and customer-focused Technical Support Officer to join a busy Housing Property Services team. This is a fast-paced, office-based role where you'll support the delivery of high-quality maintenance and repairs services across housing stock. You'll play a key role in ensuring repairs, inspections and maintenance works are coordinated efficiently from start to finish, delivering a reliable and responsive service to tenants, leaseholders, colleagues and contractors. Key Responsibilities Manage work orders and job tickets end-to-end, including raising, allocating and closing jobs via internal systems Coordinate repairs and maintenance activities to ensure smooth service delivery Act as a key point of contact for tenants, contractors and internal teams, providing a professional and customer-focused service Maintain accurate records, databases and filing systems, ensuring all information is handled confidentially Produce, format and proofread reports, technical documents, correspondence and meeting minutes Support performance monitoring by collecting and analysing data, including customer satisfaction feedback Raise and process purchase orders and invoices in line with finance procedures Handle queries, complaints and enquiries in a professional and timely manner Provide administrative and technical support across repairs, maintenance, compliance and engineering functions Assist with scheduling appointments and coordinating contractor workloadsSkills & Experience Previous experience in a similar technical support, repairs, housing or administrative role Strong organisational skills with excellent attention to detail Proven customer service experience, both over the phone and face-to-face Confident using IT systems, databases and Microsoft Office (Excel, Word, PowerPoint) Experience managing high volumes of data entry accurately Ability to prioritise workload and meet deadlines in a fast-paced environment Strong communication skills with the ability to handle challenging situations professionally Experience producing reports, spreadsheets and analysing data is desirable Ability to take accurate meeting minutes and prepare documentation to a high standardDay-to-Day Duties Processing repair requests and updating job management systems Liaising with contractors and residents regarding works and appointments Monitoring job progress and ensuring timely completion Maintaining up-to-date service records and documentation Supporting meetings, including minute taking and follow-up actions Preparing reports and tracking service performance metricsIdeal Candidate You will have a background in delivering administrative and customer support within a repairs, maintenance or housing environment. You'll be proactive, detail-oriented and confident managing multiple priorities, with a strong commitment to delivering excellent customer service. To apply for the Technical Support Officer (Housing) position, please submit your CV detailing your relevant experience