Site Service Maintenance Engineer

Job Description Overview: Working alongside our client, an established high profile global manufacturer and supplier of injection moulding machinery and bespoke automation, to source a site-based Service Hotline Engineer. Profit share bonus schemeCompany car25 days holiday plus bank holsExtra day off for your birthdayPrivate medical insuranceLife assuranceLong term service awardsEmployee assistance programmePerkBoxCritical illness insuranceGroup income protection insuranceDental insuranceTravel insuranceGood pension schemeDeath in service benefitPrivate healthcareRemit: Exceptional job opportunity working for a premier market leader within injection moulding machinery and factory automation, offering an excellent company benefits package alongside extensive opportunities for development and career progressionThe successful Service Hotline Engineer will act as the primary point of contact for technical enquiries and customer serviceThis position will suit a skilled Injection Moulding Engineer with strong machine maintenance background, technical expertise and professional communication skillsRole: In the role of Service Hotline Engineer, you will be responsible for diagnosing machine faults remotely using telephone, email and remote support toolsAs Service Hotline Engineer you will provide troubleshooting support for electrical, mechanical, control and process related issuesSupport customers in minimizing machine downtime and restoring production as quickly as possibleProvide technical support across range of company product offerings as requiredCo-ordinate Service Engineer attendance when onsite support is required and provide technical supportPlan and co-ordinate preventative maintenance activities for company productsMonitor open cases and provide customers with timely updates on progress and resolution activitiesLog, prioritise and manage customer cases through the ERP service management systemBuild and maintain strong customer relationships through professional and proactive supportDeliver excellent customer service and contribute to continuous improvement through feedbackEnsure adherence to established processes, standards, compliance requirements and SLAsExperience Requirements: Minimum 5 years experience supporting maintaining or troubleshooting industrial injection moulding machineryTechnical qualification in a relevant engineering disciplineProven experience diagnosing and resolving faults on industrial machinery, automation equipment or manufacturing systemsStrong fault finding, analytical and problem solving skillsExcellent communication and customer service skillsExperience using CRM, SAP, ERP or service management systemsStrong technical knowledge of injection moulding machinery and automation systemsFull UK Driving LicenceAbility to manage multiple priorities and perform effectively under pressureKey Words: Hotline Service Engineer, Hotliner, Field Service Engineer, Service Engineer, Technical Support Engineer, Maintenance Engineer, Installation Engineer, Injection Moulding, Plastics, IM Machinery, AutomationFOOTERDue to the sheer volume of applications we receive we will only contact successful applications that meet the requirements of our client job brief. For all UK job positions work seekers must be eligible to work and live in the UKSierra 57 ConsultTechnical Engineering & Manufacturing Recruitment Specialist Plastics, Packaging & Precision EngineeringSierra 57 Consult Ltd are acting as an Employment Agency in relation to this vacancy. In compliance with the new regulations (April 2004) in place under the Employment Agencies Act, Sierra 57 Consult will require proof of identification. A current copy of a passport, driving license, ID card or NI card will be required as part of the registration process. Sierra 57 Consult has been designed to project manage the mechanics of all aspects concerning the recruitment processes, implementing a simple and succinct method for targeting and introducing bona fide and skilled candidates to reputable clients and potential employers.