Duty Manager

Supervisor – Upper Crust – Cardiff Central Station

Rate of pay: £13.61 per hour

Hours: Full Time (30hrs)

Shift times: 5:30am – 2:00pm OR 2:00pm – 9:30pm (10:00pm during Cardiff Stadium Events). Primarily late shift with flexible schedule on weekdays, weekends, bank and public holidays.

Join our team as a Supervisor and step into the buzz of hospitality leadership at SSP! Work with iconic brands such as Starbucks, M&S, Burger King and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same – lead your team, deliver great service, and be part of the energy.

About You

• Hospitality moves fast – thrive on action, love leading people, and want to make an impact every day.
• Must be 18 years of age or over to perform certain tasks or work on certain shifts.

About the Supervisor Role

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service and be the go-to person for customer and team queries.
• Results-focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy hospitality or retail is ideal.

What We Offer

• Discounted meals while on shifts.
• Employee discounts.
• Friends and family discount app.
• Award-winning training, apprenticeships and development programs.
• Health & wellbeing support.
• A fast‑paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Supervisor!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.