Time Critical Operational Care Specialist - Quick

Company description:

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Khne + Nagel (AG & Co.) KG
Job description:
? The Time Critical Operational Care Specialist is responsible for managing urgent and time-sensitive shipments within the Quick Time Critical department during assigned shifts. The role requires fast-paced decision-making, proactive communication, and precise execution to ensure shipments meet strict deadlines and customer requirements. Note that shift patern is 4 On / 4 Off (06:00 18:00).
How you create impact Manage end-to-end handling of time-critical and urgent shipments (e.g. Nex Flight out , express, hand-carry)
Coordinate closely with airlines, couriers, and transport teams
Monitor real-time shipment status and proactively intervene to prevent delays
Ensure all movements meet agreed transit times and service level agreements (SLAs)
Provide timely updates to internal stakeholders and Customer Care teams
Handle operational exceptions and escalate critical issues where required
Maintain accurate system updates and documentation throughout shipment lifecycle
Support structured shift handovers with clear and detailed status updates
Ensure adherence to compliance, security, and QSHE standards
Work collaboratively within a high-pressure, 24/7 operational environment
What we would like you to bring Experience in time-critical logistics, express, or freight forwarding operations preferred
Ability to work under pressure and manage high-priority shipments simultaneously
Strong problem-solving and decision-making skills
Excellent communication and coordination abilities
High attention to detail and accuracy
Proactive and responsive approach to operational challenges
IT literacy
Flexibility to work a 4 on / 4 off shift pattern (06:0018:00)
What's in it for you If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. xwzovoh As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.