Service Designer

Job Description

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

Service Designer

Location: Remote

Rate: £575/day Inside IR35

Duration: Initial contract until October (extension likely)

Clearance: Active SC

Overview

We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio.

This is an opportunity to contribute to high-profile government programmes that support critical public services.

Key Responsibilities

• Design and improve end-to-end user journeys across complex digital services

Work collaboratively with Product Managers, User Researchers, Business Analysts, Developers, and Delivery Managers Facilitate workshops to understand user needs, pain points, and service improvements

• Produce service blueprints, journey maps, process maps, and design artefacts

• Apply user-centred design principles to shape service improvements

Support discovery, alpha, beta, and live delivery phases Ensure services are designed to meet user needs while aligning with business and operational objectives

• Collaborate across multiple teams to identify opportunities for service optimisation and continuous improvement

What We're Looking For

• Strong experience as a Service Designer within complex digital transformation programmes

• Experience working within multidisciplinary Agile teams

• Ability to map and improve end-to-end services and user journeys

• Strong workshop facilitation and stakeholder engagement skills

• Experience producing xwzovoh service design artefacts including service blueprints and journey maps

• Excellent communication skills with the ability to simplify complex problems

• Comfortable working in large, fast-paced organisations with multiple stakeholders

Nice to Have

• Government or public sector experience (particularly GDS environments)

• Experience delivering services within Home Office, Asylum, Borders, Immigration, or Citizen Services programmes

• Familiarity with GDS Service Standard and user-centred design methodologies