SC Cleared User Researcher

SC Cleared User Researcher

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£380 per day | Inside IR35 | 6 Months | Active SC Clearance Essential | Hybrid - 2 Days per Week in Telford with Occasional Travel to Stratford and London
We're seeking an experienced SC Cleared User Researcher to join a major government data and analytics programme focused on developing advanced investigative and analytical capabilities. You'll play a key role in understanding user needs, shaping service design decisions, and ensuring products deliver genuine value to operational users.
Working within a multidisciplinary agile environment, you'll support the Discovery and Alpha phases of a high-profile programme, helping teams design services that enable users to identify complex patterns, relationships and risks across large-scale datasets.

The Role

As a User Researcher, you will plan, design and conduct research activities that provide deep insight into user behaviours, needs and pain points. Your findings will directly influence product, service, content and interaction design decisions.
A key focus of the role will be reviewing, validating and building upon existing user research , ensuring valuable insights generated to date are leveraged effectively as the programme progresses. You'll help develop a clear evidence base, identify knowledge gaps, and drive further research activities to support product strategy and delivery.

Responsibilities

Plan and deliver user research activities across Discovery and Alpha phases
Create and maintain research plans and roadmaps
Conduct interviews, workshops, usability testing and other research activities
Analyse qualitative and quantitative research data
Synthesize findings into clear, actionable recommendations
Work closely with product, design, delivery and technical teams to define research objectives and hypotheses
Support research operations including participant recruitment, tooling and governance activities
Communicate insights effectively to stakeholders at all levels
Help embed user-centred design practices within agile delivery teams
Champion evidence-based decision making and continuous improvement
Build on existing research assets and ensure continuity of understanding across the programme

Essential Skills & Experience

Active SC Clearance (essential)
Proven experience working as a User Researcher within agile digital delivery environments
Strong experience planning and conducting research using a range of qualitative and quantitative methods
Experience developing research roadmaps and managing concurrent research activities
Ability to analyse findings and translate them into clear, actionable insights
Experience facilitating usability testing and user interviews
Strong stakeholder engagement and communication skills
Experience demonstrating the value of user research and influencing decision-making
Ability to collaborate effectively within multidisciplinary teams
Comfortable working with distributed and remote teams

Desirable Experience

Experience supporting data-driven products, analytics platforms or decision-support services
Previous experience within government, regulated or large enterprise environments
Understanding of investigative, operational or analytical user workflows

We're Looking For Someone Who

Is proactive and self-motivated
Prioritises people over processes
Takes an evidence-based approach to decision making
Can simplify complex concepts for diverse audiences
Collaborates effectively through workshops, demos and knowledge sharing
Listens actively and influences positively
Advocates for the right outcomes for users
Brings a continuous improvement mindset

Contract Details

Role: SC Cleared User Researcher
Rate: £380 per day
Status: Inside IR35
Duration: 6 Months
Location: Hybrid - 2 days per week in Telford, with occasional travel to Stratford and London
Clearance: Active SC Clearance Required
This is an excellent opportunity for a User Researcher who thrives in complex digital environments and enjoys turning user insight into meaningful service improvements while supporting the delivery of innovative, data-led capabilities.

Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. xwzovoh Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason , please let us know when you apply or talk to the recruiters directly so we can support you.