Senior Delivery Manager

Senior MLS Delivery Manager – Finance & Projects

London / Manchester / Birmingham / Leeds / Edinburgh / Glasgow

Hybrid working: 3 days in the office, 2 days WFH

Competitive salary + benefits

International Law Firm | Managed Legal Services

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Paralegal Manager. Legal Team Leader. Senior Paralegal. Legal Operations professional.

If you're ready to take your experience managing legal teams into a more strategic, commercially focused leadership role, this could be an opportunity worth exploring.

We're partnered with a leading international law firm seeking a Senior MLS Delivery Manager to join its expanding Centre of Excellence.

The successful candidate will oversee several legal delivery teams across Finance & Banking and Construction & Projects, while helping shape how legal services are delivered to lawyers and clients globally.

You'll be responsible for helping develop the firm's wider Managed Legal Services offering, including:

• Managing multiple legal delivery teams and ensuring consistently high service levels
• Developing scalable legal service delivery models
• Leading people development, career frameworks and succession planning
• Building relationships with senior stakeholders and lawyers
• Supporting client solutions, RFPs and pitches
• Owning utilisation, profitability, forecasting, budgets and operational KPIs
• Driving process optimisation and continuous improvement
• Leading the adoption of legal technology and AI-enabled solutions
• Using data and operational insight to improve service delivery
• Supporting strategic workforce planning and team growth
• Directly managing paralegals where required

Requirements:

• Strong experience managing paralegal or legal delivery teams
• Proven people leadership experience, including coaching, performance management and talent development
• A strong understanding of legal service delivery and operational efficiency
• Experience delivering transformation or continuous improvement xwzovoh projects
• Confidence working with senior stakeholders, lawyers and clients
• Commercial awareness and experience with budgets, forecasting and performance metrics
• An interest in how technology and AI can transform legal service delivery

Experience within finance, construction or projects would be particularly useful, including areas such as project finance, transaction/completion support, ancillary documentation, transaction bibles, investment funds or pensions.

If you're currently a Paralegal Manager or Team Leader and want to move into a role combining people leadership, legal operations, client delivery and transformation, apply now!