Lettings Administrator

Lettings Administrator 📍 Hybrid Working | Temporary Contract until September | £18.21 p/h + £2.74 holiday p/h | 35 Hours Per Week We are currently recruiting for 3 Lettings Officers to join a busy and fast-paced housing team following a recent restructure and increased workload across the service. This role has been created to support a significant backlog of properties ready to let, so we are looking for candidates who can hit the ground running and confidently manage a busy workload from day one. This is an excellent opportunity for candidates with previous lettings or housing experience who are confident delivering excellent customer service and working independently within a high-volume environment. Key Responsibilities * Managing the end-to-end lettings process * Contacting residents regarding property offers and required documentation * Supporting tenancy sign-ups and property viewings * Issuing keys and coordinating move-ins * Setting up tenants, offers, and tenancies on NEC systems * Liaising with Lettings Coordinators and internal housing teams * Maintaining accurate records and updating housing systems * Delivering excellent customer service to residents and stakeholders * Managing workload effectively and prioritising tasks independently Requirements * Previous experience within lettings, housing, allocations, or tenancy services * Working knowledge of NEC Housing systems is essential * Strong administrative and organisational skills * Excellent communication and customer service abilities * Ability to work independently and manage a busy workload * Driving licence and vehicle preferred but not essential Additional Information * Temporary contract until September * Initial 2-week training period office-based * Hybrid working thereafter: 2 days office / 3 days home working This role would suit candidates from a housing association, local authority, or social housing background with experience in lettings, tenancy administration, allocations, voids, or housing coordination