Awaab's Law Team Leader

Awaab's Law Team Leader Lead a team that makes a real difference. Peabody is seeking an experienced Awaab's Law Team Leader to lead a specialist team managing Awaab's Law cases, ensuring residents receive safe, healthy homes through timely, compliant action and excellent customer service. Key responsibilities: * Lead and support a team of Awaab's Law Leads and Administrators. * Manage cases from identification to resolution, ensuring compliance with legislative requirements. * Work closely with operational teams and contractors to coordinate investigations and remedial works. * Monitor performance, analyse trends and drive continuous improvement. * Ensure residents receive clear, empathetic communication throughout their journey. About you: * Experienced people leader with a track record of delivering high-performing services. * Background in repairs, compliance or housing case management. * Strong communication, stakeholder management and problem-solving skills. * Experience handling escalations, complaints and high-risk cases. * Comfortable using housing management systems, reporting tools and Excel. Why Peabody? * 30 days annual leave plus bank holidays * Up to 10% pension contribution * Life assurance (4x salary) * Flexible benefits and wellbeing support * Two paid volunteering days each year Please note: Peabody is unable to offer sponsorship for this role. We may close applications early if sufficient applications are received. Assessment Day: 27 August at Westminster Bridge Road, followed by an online interview