Customer Administrator

Hybrid (2 days office | 3 days home) £28,000 + Bonus + Company Car Lease Options A well-established, high-quality housebuilder is looking to appoint a Customer Service Administrator to join their busy and supportive team. This is a great opportunity to join a brand known for delivering high standards across their developments, where customer experience is a key priority. The Role You will act as the first point of contact for customers, managing queries and co-ordinating remedial works to ensure issues are resolved efficiently and to a high standard. Working closely with contractors, suppliers and internal teams, you’ll play a key role in maintaining customer satisfaction across live developments. Key Responsibilities * Act as first point of contact for customer enquiries and issues * Co-ordinate remedial works with contractors and suppliers * Ensure issues are resolved within agreed timescales * Manage and respond to customer communications (phone and email) * Organise contractor schedules and assist with weekly diaries * Raise invoices and manage cost-related administration * Escalate issues where required and support the wider team About You * Previous experience in a customer service or admin role * Strong organisational skills with the ability to prioritise workload * Excellent communication skills * Confident working in a fast-paced environment * Housebuilding or construction experience is desirable Working Pattern * Monday to Thursday: 8:45am – 5:30pm * Friday: 8:45am – 3:00pm * Hybrid working: Tuesday & Wednesday in the office, Monday/Thursday/Friday from home What’s on Offer * Salary of £28,000 * Bonus scheme * Company car lease options * Hybrid working model * Opportunity to join a well-respected housebuilder with a strong reputation